About
Introduction
In today`s fast-paced business environment, the role of an executive or administrative secretary has evolved far beyond traditional clerical tasks. This position is now a vital link between senior management and staff, a cornerstone of efficient workflow, and a key driver of organizational productivity. This course is designed to equip participants with the advanced skills they need to perform their duties with exceptional effectiveness and professionalism, from managing offices and organizing meetings to mastering advanced communication techniques and handling workplace pressure.
Course Objectives
Upon completion of this course, participants will be able to:
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Effectively manage office tasks and organize time to boost productivity.
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Develop advanced written and verbal communication skills to represent senior management with professionalism.
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Plan and organize meetings, and accurately and efficiently write meeting minutes.
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Handle shifting priorities and work effectively under pressure.
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Utilize the latest office software and digital tools to streamline daily operations.
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Apply problem-solving and decision-making skills to support the team.
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Build strong professional relationships and maintain the utmost confidentiality in the workplace.
Course Outline
Core Administrative and Executive Roles
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The modern role of the executive and administrative secretary.
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Office and document management skills (filing and archiving).
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Time management and prioritizing tasks using tools like the Eisenhower Matrix.
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The art of effective multitasking.
Communication and Interpersonal Skills
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Fundamentals of effective communication (written and verbal).
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Professional writing of official correspondence and reports.
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Mastering phone etiquette and managing email correspondence.
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Building positive work relationships and dealing with different personality types.
Meeting and Event Management
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Planning meetings: setting objectives, sending invitations, and making reservations.
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Accurately writing and preparing meeting minutes.
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Following up on decisions and post-meeting tasks.
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Basic organization of conferences and workshops.
Advanced Technical and Professional Skills
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Effective use of MS Office software (Word, Excel, PowerPoint, Outlook).
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Digital organization tools (e.g., shared calendars, task lists).
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Handling difficult situations and smart problem-solving.
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Work ethics and maintaining information confidentiality.
Training Methodology
Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:
- Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
- Making scientific evaluation to the trainee (before and after)
- Brainstorming and role-playing
- Using case studies related to the scientific material being delivered and the trainees' work.
- The participants get the scientific and practical material printed and on CDs and Flash memories.
- Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
- A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
- After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
- Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
- Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
