About
Description
The Certified Quality Improvement Associate (CQIA) has a basic knowledge of quality tools and their uses and is involved in quality improvement projects but doesn’t necessarily come from a traditional quality area.
Through discussion, review, and practice, participants in this course will become thoroughly familiar with the complete CQIA Body of Knowledge (BoK). Class discussions include an in-depth overview of the ASQ CQIA exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.
This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam offered 4 times a year.
Course Outline
Quality Concepts
- Terms, concepts, and principles
- Quality
- Quality plan
- Employee involvement and empowerment
- Systems and processes
- Variation
- Benefits of Quality
- Quality philosophies
Team Basics
- Team organization
- Team purpose
- Types of teams
- Value of teams
- Roles and Responsibilities
- Team formation and group dynamics
- Initiating teams
- Selecting team members
- Team stages
- Team conflict
- Team decision-making
Continuous Improvement Techniques
- Continuous improvement
- Process improvement
- Six sigma
- Lean
- Benchmarking
- Incremental and breakthrough improvement
- Quality improvement tools
Supplier Relationship
- Supplier selection
- Supplier relationship
- Supplier performance
Customer Relationship
- Customer identification
- Voice of the customer (VOC)
- Data gathering and use
- Complaint process
- Customer needs
*Taking this course does not constitute or imply the successful passing of the ASQ CQIA exam. Participants will need to study the course material and practice questions outside of class.
Training Methodology
Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:
- Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
- Making scientific evaluation to the trainee (before and after)
- Brainstorming and role-playing
- Using case studies related to the scientific material being delivered and the trainees' work.
- The participants get the scientific and practical material printed and on CDs and Flash memories.
- Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
- A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
- After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
- Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
- Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
